Update on Programs during COVID-19

Your health and well-being is important to Family Services and we look forward to seeing you soon whether it is in person or virtually. Family Services follows recommendations from the CDC as well as state and local guidelines. Before you visit, or upon your arrival, staff may ask you several screening questions. If you do not feel well or have been exposed to someone with COVID-19, we will ask you to remain home. Family Services will provide you services remotely.

When you visit our offices, you will notice a few changes we have put into place for the well-being of staff and clients. We have installed extra hand sanitizer stations and have increased cleaning throughout our offices, especially of those high touch areas such as door handles, stair rails and restrooms. You will also see signs asking all staff and clients to wear a mask and stay 6 feet apart. You may notice that waiting room chairs are spread out and reading material has been removed. Please know that this has been done to help ensure a healthy environment for all. Should a case of COVID-19 occur at Family Services, we will work with the Department of Health to follow all recommendations for contact tracing.

Thank you for the trust you place in Family Services. We look forwarding to seeing you again soon!

STATUS ON THE AVAILABILITY OF SERVICES

Family Partnership Center – OPEN

The FPC building is open Monday through Friday until 7:30pm and Saturday until 2:00pm. The building is closed on Sundays. The community is encouraged to contact individual organizations within the FPC before coming to the site as partner organization hours may vary. Click here to see the FPC Partner contact list.

The FPC Urban Park is open Monday through Friday from 8:00am-6:00pm and on the weekend from 8:00am-2:00pm. We look forward to seeing families in the park for safe, social distancing play!

Center for Victim Safety and Support – OPEN

CVSS is available for walk-ins Monday – Friday from 9:00am – 5:00pm. In person client meetings are being scheduled, and services continue to be provided remotely as needed. In person accompaniments continue to be provided. Hotlines remain open and available 24 hours a day.

Domestic Violence Hotline 845-485-5550 – OPEN

Trained Advocates are available for crisis support, information and referrals 24 hours a day, 7 days a week.

Rape Crisis / Crime Victims Hotline 845-452-7272 – OPEN

Trained Advocates are available for crisis support, information and referrals 24 hours a day, 7 days a week.

Family Education Program in Ulster/Orange – OPEN

Home based services have returned to in-home visits with appropriate PPE and social distancing. We offer remote visits through ZOOM for families who are unable to participate in face-to-face visits.

Family Services Administration, Security, Facilities, Operations – OPEN

All services are being provided through a combination of in-person and remote work capabilities.

Family Visitation Program in Ulster County – OPEN

Family visits are being held in large indoor community spaces or outdoor community locations. Remote visits through ZOOM are offered to families unable to participate in face-to-face visits.

SNUG – OPEN

Providing most services in person. Shooting Responses are occurring in person and are in alignment with COVID-19 guidance.

Teen Resource Activity Center – OPEN

TRAC is operating in person at the FPC, keeping youth involved in a variety of small group activities including: homework help and access to computers to complete school work, single or small group use of the music room or podcast room, basketball skills sessions in the gymnasium, single or small group video gaming, and small group arts activities. The health, safety, and well being of youth is our highest priority and we adjust activities as needed to ensure health and safety.

Behavioral Health Centers – OPEN

Providing individual, group therapy, and medication management appointments primarily through telehealth with limited in person services available. Injection medications continue to be provided by medical staff through face to face visits.

Domestic Violence Offender Project (DVOP) – MODIFIED

Providing full services remotely.

Re-Entry Stabilization Transition and Reintegration Track – MODIFIED

RESTART services are being provided remotely due to COVID 19 restrictions in the Dutchess County Jail.

Sexual Assault Response Team – MODIFIED

Collaborative partner meetings are being held remotely. Services to victims and survivors are being provided in person.

Sexual Violence Prevention Program – MODIFIED

Providing most services remotely. Some classroom education is taking place virtually depending on school district or college capability.

Supervised Visitation Program in Dutchess County – MODIFIED

Originally suspended due to closing of court facilities, these services are now being provided through video conference.

Ulster Prevention Council – MODIFIED

Providing services remotely. In-person classroom education is not taking place due to school closures, but workshops have been recorded for use by schools as needed. Please note that although services are not taking place in person, the UPC office is staffed Monday – Friday from 9:00 – 5:00.

Universal Response to Domestic Violence – MODIFIED

Collaborative partner meetings are being held remotely. Services to victims and survivors are being provided in person.

Child Care Center in Dutchess County Family Court – OPEN

Due to programming restrictions in the Courthouse, and the fact that most proceedings are occurring via video conference, the Center is not operating at this time.

24-Hour Hotlines

Family Services Rape Crisis & Crime Victims: 845.452.7272

Family Services Domestic Violence: 845.485.5550

Dutchess County HELPLINE: 845.485.9700

Ulster County Crisis Intervention: 845.338.2370

Orange County Crisis Intervention: 1.888.750.2266

NYS COVID-19 Emotional Support Helpline: 844.863.9314

NYS Dept. of Health Coronavirus Hotline: 1.888.364.3065

Dutchess County Coronavirus Information Hotline: 845.486.3555

Ulster County COVID-19 Hotline: 845.443.8888 (Monday-Saturday 9am-5pm)

COVID-19 Information

COVID-19 Vaccine Information (including Videos) from Sun River Health