The Center for
Victim Safety & Support
Our 24-Hour Hotlines
Domestic Violence 845-485-5550 | Rape Crisis, Human Trafficking & Other Crimes 845-452-7272
We help victims of domestic violence, sexual assault, human trafficking, and other crimes 24 hours a day, 7 days a week. Individuals calling the hotline will be answered by our compassionate, trained staff who can answer questions, arrange for advocacy or counseling services, assist with safety planning, and provide information and referrals.
Chat Online with an Advocate
Chat NowYou Have the Right to Safety & Justice
If you’ve been hurt, threatened, or made to feel unsafe, we understand your experience and we believe you. Whether you need information and resources or are seeking support during or after a crisis, our advocates are here to listen and guide you towards safety and healing. When you’re ready, we’re here for you.
All services are free, accessible, and confidential. The Center for Victim Safety and Support serves people of all racial/cultural backgrounds, religions, sexual orientations (lesbian, gay, bisexual, heterosexual), gender identities (men, women, transgender people), abilities, citizenship status, and ages.
What to Expect
Advocacy & Accompaniment
Our advocates are available to you 24 hours a day, 7 days a week to answer your calls and ensure your safety during and after a crisis. We will be by your side throughout the process, including in court, around police, at hospitals, and with social services.
Continued Support
We offer support groups and up to three months of free trauma-focused counseling to help you process your experience, develop healthy coping strategies, and create plans to stay safe. We also provide specialized case management for anyone experiencing a high-risk domestic violence situation.
Coordinated Services
We can connect you with resources provided by allied organizations and work closely with local professionals and law enforcement to establish protocols to support your safety.
Outreach & Education
Members of our team provide outreach and education in Dutchess County to spread awareness of victims’ rights and services relating to domestic violence, sexual assault, and other crimes. We also provide crisis response training for community members and first responders.
Sexual Assault Response Team
The Sexual Assault Response Team provides training on and coordination of local services for survivors of sexual assault.
Universal Response to Domestic Violence
The Universal Response to Domestic Violence project implements a coordinated community response to domestic violence to strengthen victim safety and offender accountability.
Questions? Contact our 24-Hour Hotlines:
Domestic Violence 845-485-5550 | Rape Crisis & Crime Victims 845-452-7272
Complaints/Feedback
All clients and their families have the right to share feedback and/or file complaints at any point during or after their engagement with services. It is the policy of Family Services to strive to provide the highest level of quality care. We are committed to addressing all complaints and/or complaints/grievances that are reported in order to ensure that this goal is met.
Initial complaints should be directed to the CVSS Directors, and can be made verbally or in writing. Please either email CVSSfeedback@familyservicesny.org or call Director at 845-452-1110 x3508 or Associate Director 845-452-1110 x3191.
A reply to the complainant can be expected to be received within 7 business days.
Additionally, complaints may be filed directly with the New York State Office of Victim Services (OVS) or with the U.S. Department of Health and Human Services (HHS), Office for Civil Rights (OCR). Individuals may file a complaint with OVS or OCR at any time, including while a complaint is being reviewed through the agency’s internal grievance process.
New York State Office of Victim Services (OVS)
Office of Counsel / Civil Rights (or appropriate unit)
52 Washington Street
Rensselaer, NY 12144
Phone: 518-457-8727
Website: https://ovs.ny.gov
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-800-368-1019
TTY: 1-800-537-7697
Online complaint portal: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
Website: https://www.hhs.gov/ocr
Funding Acknowledgment
Funding for this program is made possible by the New York State Division of Criminal Justice Services (NYSDCJS), the New York State Office of Victim Services (NYSOVS), the New York State Office of Children and Family Services (NYSOCFS), and Dutchess County.
